GENERAL FAQs

What is my account?

'My Account is your gateway to enjoying the Kayfi shopping experience. It holds all your account-related information like Order History, Invoices, Shipping Addresses, Exclusive Offers, Customer Support & more, for the best experience possible. Visit https://kayfi.com/account/ for more details.

How do I register or sign in on kayfi.com?

To register an account, visit kayfi.com/register and fill out a short form. We also let you create an account while placing an order with us. Once your account is verified you can always visit kayfi.com/login to access your account details and exciting offers. Be 100% assured that your personal information is secure and protected with us as we use 256-bit SSL data encryption to keep our customer data safe.

kayfi.com is not working?

We apologise for the inconvenience, sometimes technical maintenance activities are being run on the servers. In case of emergency; kindly get in touch with our Customer Care Team or drop us an email at support@kayfi.com

What are cookies and how are they used?

Cookies are files installed on your computer, telephone, or tablet meant to record its activity while you browse through Kayfi's website or app. The use of cookies allows the server in which the web/app is located to recognise the browser you use. This grants you, a registered user, access to the areas and services without having to register on each visit and record your preferences about language, country, etc. in future visits.

How do I change my cookie settings?

We recommend that you keep cookies turned on for the best shopping experience. Cookies help save your preferences so that you get a personalised user experience whenever you shop on our website. To change cookie preferences, go to the settings of your browser and click on the site settings. From there you can allow or disallow the site to use your cookies.

I forgot my account password?

Don't worry! We are with you. To avoid this situation, we offer a simple and secured sign-in option via One Time Password (OTP) which you will receive on your registered email address. Problem Solved!

How to deactivate my account?

It's sad to see you go! But if you’re really decided, you can go to the settings of your Kayfi account and click on 'Deactivate Account'. You can also get in touch with our Customer Care Team to assist you with the process or drop us an email at support@kayfi.com for more assistance. Hope to see you back soon!

How to retrieve my account?

We’re glad to have you back! All your account-related information like past orders, shipping address, invoices and exclusive promotions are kept in your Kayfi account, you just have to log back in with the same username and password that you have used before. In case you still can't find what you are looking for, you can get in touch with our customer care team or drop us an email at hello@kayfi.com for assistance.

Why should I create a kayfi account?

My Kayfi is your own personalised shopping experience. Want to know how creating an account with Kayfi.com benefits you?

1. Never miss a deal - You will be notified about our promotional offers and sales so that you never miss out on them.
2. Order Tracking - We provide live tracking via our My Kayfi Account section.
3. Express Checkout - It will ease your checkout process by refilling your delivery address and other preferences.
4. Fashion Trends - Keep up with all the latest fashion trends, and get customised notifications about our new products.

How do I update or modify the newsletters I receive by email?

Please tell us the type of news (exclusive promotions, latest look-books, new collections, etc.) you would like to receive by email. To do so, go to the Subscriptions section in My Kayfi Account and select topics that interest you. You can modify your preferences whenever you like. Please note that we need 48 hours for the change to become effective.

How do I modify my account details?

You can change your password, address and telephone number at any time. To do so, visit your details section under your Kayfi account.