ORDER PLACEMENT FAQs

How do I place an order?

Browse through our website, we provide various links to discover our items catalogue, once you have found just the right product for you, select quantity, size (size guide available), colour options (if available) and click on Add to Cart / Buy Now.

Review your order in the shopping cart, calculate the shipping cost and click to continue to checkout.

On the Checkout page enter your personal & shipping details and click continue. Choose a payment method and complete your order. It's that easy!

Once the order is placed you will receive an email with all the order-related information. Check My Kayfi Account to track the order and other activities.

How can I edit the items in my shopping cart?

You can add or remove items from the shopping cart, as you wish! To remove items from the shopping cart, click on the "Remove" button.

How do I cancel my order?

You still have the option to cancel your order at any time as long as you haven’t received the shipping email confirmation yet. To cancel your order, go to 'My Account' and open the order that you wish to cancel. Once you have placed the cancellation request, you will receive an email from Kayfi containing all the details. Once your cancellation request is approved, your order amount will be refunded back to your original mode of payment within 3-5 working days from the day you made your request.

What should I do if my order did not get placed but the amount got deducted

Nothing to worry about, we've got you covered. Please reach out to our Customer Care Team at +971-5650-51515 or drop us an email at support@kayfi.com and we will assist you on this matter.

How do I check if an item is in stock?

All items on our website are in stock unless it is mentioned specifically that the item is out of stock.

How long does the item stay in the cart?

Added items will stay in your shopping cart for 7 days. If the item gets sold out, it will automatically be removed from the cart.

How do I know if a product I like is back in stock?

When a product is out of stock, you can leave your email address with us for a notification when the item is back in stock. That way, you will never miss a product!