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SALES FAQs

HOW CAN I RETURN A PRODUCT?

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Returns are extremely easy and simple! Just go to the 'Return & Exchange' and enter the required details like order number and Email ID to proceed with the process. Once the return request is submitted, we'll arrange to have the requested return item to be picked up within 2-3 business days. Kindly note that the return window for Kayfi products is limited to 14 days from the date of receiving your order. The returned product must also be unused in its original packaging with the invoice and product label intact. Promotional and sale items can only be exchanged but not returned/refunded. If the returned items don't meet our quality standards (e.g., stains, marks, perfume), we'll send them back to your shipping address. Your return request will be cancelled, and you'll be responsible for the associated shipping charges.

HOW WILL I GET MY REFUND?

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Upon submission of your return request and the subsequent arrival of the product at our facility, it will undergo a thorough quality check. Once the quality check is successful, a full refund will be issued to the original source of payment used in the order. For orders placed within the United Arab Emirates, please allow up to 14 business days from the receipt of the order at our fulfilment centre for the refund to be processed, subject to bank processing. For orders outside of the UAE, the refund process may take up to 25-30 business days from the receipt of the order at our fulfilment centre.

HOW CAN I EXCHANGE AN ITEM?

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Exchanging an item is hassle-free. Simply go to the 'Return & Exchange page' and submit an exchange request within 14 days of receiving your order. After this step, kindly contact our Customer Support Team to arrange the collection of the item that you wish to exchange. Please also be reminded that if the price of the new product chosen exceeds the price of the item being exchanged, you will have to pay the difference online. Otherwise, if the price of the chosen new product is less than the price of the item being exchanged, the difference will be given back to you in the form of store credit.

CAN I STILL CANCEL MY ORDER?

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Yes, you can cancel your order anytime before receiving the shipping email confirmation.

HOW MUCH IS THE COST FOR SHIPPING?

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We provide free shipping for all orders within GCC.

HOW LONG DOES IT TAKE TO DELIVER MY ORDER?

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Please see the delivery timelines below for each country: UAE: 2-3 business days Bahrain, Kuwait, Oman, Qatar, Saudi Arabia: 5-7 business days

MY ORDER IS MISSING/WRONG/DAMAGED! WHAT SHOULD I DO?

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We strive to provide flawless service to all our customers. If this happens to you, please contact our Customer Care Team (+971-5650 51515) as soon as possible for assistance. If you receive an item in a flawed or damaged condition, or if it doesn’t match the description on our website, you can send us some photos of the wrong or faulty item through our website or via email. We will immediately arrange a return and process an exchange or a full refund for it.

WHAT PAYMENT METHODS DO YOU ACCEPT?

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We accept payments through major credit and debit cards, including Visa and MasterCard. Additionally, we now offer the option for Cash on Delivery and Card on Delivery.

CAN I PAY ON AN INSTALMENT BASIS?

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Absolutely! You can now select Tamara at checkout and instantly split your bill into three easy payments, interest-free! Please note that to be eligible for this option, you must be in the United Arab Emirates, and your purchase must be greater than AED 99. Also, your final payment plan may vary depending on your credit history. Kindly visit their page for further details (https://tamara.co/en/index.html#how-it-works)

HOW CAN I CHANGE OR AMEND MY ORDER?+

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Once an order is placed, modifications are no longer feasible. However, you do have the alternative of promptly cancelling your order and proceeding to place a new one.

MY ACCOUNT GOT CLOSED! WHAT HAPPENED?

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We have easy return and exchange policies in place to give you a smooth shopping experience. However, a continuous breach of our policies may result in the permanent closure of your account.