Refund policy

Your order will be fully refunded without any deductions.

Your refund request will be approved once the returned product (as mentioned in the Return policy) reaches our fulfilment center.

You will receive the refund within 14 working days through the same payment method which was used for purchase.

Refund process:

If you've placed and decide to cancel it before it is dispatched from our warehouse, then:

  1. Go to 'My Kayfi Account'.
  2. Under the 'My Orders' section open 'Active Order' and click 'Cancel Order'.
  3. The order amount will be refunded in the same mode of payment in 14  working days. (Stripe and PayPal express)

You can call our customer care for any more queries contact no. +971-5650-51515

If you've received the order at home, then:

  1. Go to 'My Kayfi Account'.
  2. Under the 'My Orders' section open 'Selected Order' and click 'Return Order'.
  3. Your refund request will be processed in 14 days from the date we receive the order at our fulfilment center.

(Refund for UAE orders - 14 days subject to bank clearance

Refund outside UAE orders - 25-30 days, [as it will take 1 week or more for the return to reach the warehouse])